At A Little Something Ely, we want you to be delighted with your purchase. If you are not completely satisfied, this Returns & Refunds Policy explains your rights and how returns, exchanges, and refunds are handled.

1. Your Right to Cancel

If you are purchasing as a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, you must notify us by email within the 14-day cancellation period.

You then have a further 14 days to return the goods to us.

2. Return Eligibility

To be eligible for a return, items must:

• Be returned within the applicable return period.

• Be unused and in their original condition.

• Include original packaging where possible.

• Not be damaged due to misuse, wear, or improper handling after delivery.

We reserve the right to reduce a refund if an item shows signs of use beyond what would reasonably be expected when inspecting the product.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty or incorrectly supplied:

• For hygiene reasons, ALL Earrings are non-retunable Unless Faulty.

• Personalised or custom-made products.

• Products made to a customer's specific requirements.

• Gift cards and digital products.

• Perishable goods (if applicable).

These exclusions do not affect your statutory rights if an item is faulty or not as described.

4. Faulty, Damaged or Incorrect Items

If you receive an item that is:

• Faulty

• Damaged during transit

• Incorrectly supplied

Please contact us within 14 days of delivery and provide:

• Your order number

• A description of the issue

• Photographs where applicable

Where a fault is confirmed, we will offer an appropriate remedy, which may include:

• A replacement item

• A repair (where applicable)

• A full or partial refund

This does not affect your statutory consumer rights.

5. How to Return an Item

To arrange a return, please contact:

Email: hello@alittlesomethingely.com

Please include:

• Your name

• Order number

• Reason for return

Return instructions and the return address will be provided once your request has been received.

6. Return Shipping Costs

Change of Mind Returns

Customers are responsible for return postage costs when returning items due to a change of mind.

We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Faulty or Incorrect Items

If the item is faulty, damaged, or incorrectly supplied, reasonable return postage costs will be reimbursed where appropriate.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method used for the purchase.

Refunds are typically issued within 14 days of:

• Receiving the returned goods; or

• Receiving evidence that the goods have been returned.

Please note that payment providers may take additional time to credit funds back to your account.

8. Original Delivery Charges

Where an order is cancelled under your statutory right to cancel, any standard delivery charges paid at the time of purchase will be refunded.

Any upgraded, express, or premium delivery charges are generally non-refundable except where required by law.

9. Exchanges

We currently offer exchanges subject to stock availability.

If you would like a different item, colour, or design, please contact us before returning your order so we can discuss available options.

10. Sale Items

Sale and clearance items may be returned in accordance with your statutory consumer rights unless otherwise stated at the time of purchase.

Items that are faulty, damaged, or not as described remain eligible for a refund or replacement regardless of sale status.

11. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact:

A Little Something Ely

Website: www.alittlesomethingely.com

Email: hello@alittlesomethingely.com

We are always happy to help and will do our best to resolve any issues quickly and fairly.